We want you to be confident in what you order.
- Return window: [number of days from delivery]
- Condition required: unused, unopened, in original packaging [adjust to your actual policy — note that EU consumer law gives a statutory right of withdrawal for online purchases; some product categories such as opened cosmetics/perfume may be legally exempt from return once unsealed for hygiene reasons — confirm the exact wording with a legal advisor]
- How to start a return: [process — contact form, email, portal]
- Refund method and timeline: [e.g. original payment method within X business days of receipt]
- Who pays return shipping: [merchant or customer]
Editor's note: this page must reflect your actual policy and comply with the consumer-rights rules of the countries you sell into (for the EU, this includes the 14-day right of withdrawal under the Consumer Rights Directive, with specific exceptions for sealed goods that are not suitable for return for health/hygiene reasons once unsealed). Have a qualified lawyer confirm the final wording before publishing.