Draft template covering the information typically required for a distance sales / terms-of-sale agreement for an EU-facing store. Requires review by a qualified lawyer against the consumer-protection law of every country you sell into before publishing — do not treat this as a final legal document.
1. Seller identity
[Legal company name, registered address, company/VAT registration number, contact email.]
2. Products
Product descriptions, images, and prices are shown on each product page. Original perfumes and inspired fragrances are clearly labelled as such; inspired fragrances are independent products and are not made or endorsed by any referenced brand.
3. Prices and payment
All prices are shown in [currency] and include/exclude VAT as stated at checkout. [Confirm accepted payment methods.]
4. Order acceptance
An order is confirmed once you receive an order confirmation email. [State any circumstances under which an order may be cancelled, e.g. stock unavailability.]
5. Right of withdrawal
[State the applicable statutory withdrawal/cancellation period, e.g. 14 days under the EU Consumer Rights Directive, and any exceptions — such as sealed cosmetics/perfume that are not suitable for return once unsealed for health/hygiene reasons. Confirm exact wording with legal counsel.]
6. Delivery
See our Shipping & Delivery page.
7. Returns and refunds
See our Returns & Exchanges page.
8. Complaints and dispute resolution
[Add your complaints process and, if applicable, a link to the EU Online Dispute Resolution platform.]